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Program Manager - Concessions
Seattle, WA
Job Description
Amazon Home Services is looking for a Program Manager to drive standardization and continuous improvement in our customer returns & refunds processes. A successful candidate will be highly analytical, resourceful and customer-focused. They will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. In this position you will:
* Deep dive and analyze key business performance metrics, identify gaps, create plans to mitigate and drive to closure
* Own regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goal
* Cross functional coordination and alignment
* Define new goals to measure the success of our program and drive health of the program
* Monitor and respond to stakeholder feedback
The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have relentlessly high standards (is never satisfied with the status quo), proven data analysis skills, and show strong ownership/commitment. Customer obsession is a must.Basic Qualifications
* Bachelor's degree or equivalent work experience
* 3+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
* Strong oral and written communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
* Skilled in building relationships with stakeholders
* Demonstrated ability to work independently and autonomously
* Proven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
* Strategic thinker with the ability to see/understand the big picture
* Strong organizational and multitasking skills with ability to balance competing priorities
* Strong analytical and problem solving skills
* Experience in a fast paced dynamic environment
* Strong proficiency in Excel, SQL & Tableau.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
* Deep dive and analyze key business performance metrics, identify gaps, create plans to mitigate and drive to closure
* Own regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goal
* Cross functional coordination and alignment
* Define new goals to measure the success of our program and drive health of the program
* Monitor and respond to stakeholder feedback
The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have relentlessly high standards (is never satisfied with the status quo), proven data analysis skills, and show strong ownership/commitment. Customer obsession is a must.Basic Qualifications
* Bachelor's degree or equivalent work experience
* 3+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
* Strong oral and written communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
* Skilled in building relationships with stakeholders
* Demonstrated ability to work independently and autonomously
* Proven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
* Strategic thinker with the ability to see/understand the big picture
* Strong organizational and multitasking skills with ability to balance competing priorities
* Strong analytical and problem solving skills
* Experience in a fast paced dynamic environment
* Strong proficiency in Excel, SQL & Tableau.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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