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Job Description

GENERAL DUTIES & RESPONSIBILITIES

• Responds to general inquiries by internal and external clients.
• Works effectively internally to solve issues for clients in a timely manner.
• Documents all necessary interactions in appropriate systems.
• Provides clients with training on products and tools.
• Engages proactively with clients regarding specific milestones.
• Responsible for upselling clients value-added services during engagements
• Prepares sales reports for review by account executives and sales management.
• Develops/maintains process documentation for each assigned task.
• Assists in special projects.
• Interfaces with internal customer service on customer inquiries.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS

High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES

* Proficient in the use of basic office equipment and tools as well as applications specific to the sales function

* Skill in data entry

* Strong customer service skills

* Works well in an environment with firm deadlines; results oriented

* Ability to multi-task and adjust schedules to meet deadlines

* Ability to work in an organized manner

* Ability to maintain confidentiality

* Ability to communicate effectively verbally and in writing

* Team skills, including the ability to establish and maintain effective working relationships with employees, clients and public

FIS JOB LEVEL DESCRIPTION

Career level role. Applies moderate skills to job or specialization. May adapt procedures, processes, tools, equipment and techniques to meet more complex requirements of job. Duties and tasks are somewhat routine, although most questions and problems are resolved by the incumbent. Consults with senior peers on semi-complex processes to learn through experience. Works under general supervision.

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Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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