The Professional Services Project Manager is responsible for managing software implementation projects for customer accounts from inception to completion. This position serves as liaison between the company, customer, and third party vendors in order to ensure that all targets and requirements are met and that projects are completed on schedule and within budget.

Essential Duties & Responsibilities

• Works on single or multiple projects as assigned, focusing on the analysis of the customer's business goals, objectives and needs, and the general business environment.

• Analyzes customers' business requirements and objectives; works with implementation consultants to develop a project design to meet customers' business needs. Guides customers through implementation methodology.

• Develops complex project tasks from multiple organizations into a single cohesive plan that meets customer time frames and requirements.

• Coordinates the activities of multiple organizations to meet the delivery deadlines outlined in the project plans and requirements documents.

• Sees that appropriate company resources are assigned to complete project tasks according to plan. Establishes criteria concerning deliverability, performance, maintenance, design and costs.

• Works with customers and third parties to engage resources to meet external delivery deadlines, keeping the entire project on plan.

• Creates and monitors project plans, schedules and reports and manages all documentation pertaining to assigned projects.

• Conducts periodic status checks with customers and team to assess progress against plan. Performs re-forecasts of project variables as necessary throughout the project.

• Educate customers on the importance of their involvement and commitment in the implementation process including recommendations concerning setups, processing, and data flow within the customer's existing operations.

• Provide "account management" services to customers including scheduling of initial classes and ongoing remote and on-site training, tracking of progress, and involvement in issue resolution as needed.

Requirements

• Bachelor's degree in business or other relevant discipline plus a minimum of 3 years of experience in project management or related roles. In lieu of a bachelor's degree, 5 years of relevant experience is required.

• Excellent knowledge of project management methodology and practices (PMBOK, Agile, etc.)

• Ability to work with and coordinate internal and external resources to develop plans, execute implementation strategy, and maintain a cohesive team approach towards completing projects.

• Strong knowledge and experience identifying risks as well as implementing risk mitigation plans.

• Accomplished customer-management skills, relationship-building skills, requirements gathering experience, and negotiating skills.

• Must be able to successfully drive a large number of multiple projects in parallel.

• Must be able to manage remote project teams in a matrix environment.

Preferred

• Prior experience in a consulting and professional services environment.

• Project management experience with software implementations.

• Working knowledge of accounting principles and practices (e.g. accounts payable, accounts receivable, inventory, purchase orders, general ledger).

• Familiarity with the construction industry.

• Solid working knowledge of Google Mail/Calendar and Smartsheet.

• Experience with a PSA or similar preferred (NetSuite, FinancialForce, Kimble, etc.)

This position may require occasional travel (no more than 10%). Travel requirements may vary depending on the assigned number of customer projects and project timing. The successful candidate will be willing and able to meet travel requirements. A valid driver's license and ability to qualify for a US Passport are required. Also required is the possession of a personal credit card with sufficient limits to charge travel expenses (travel expenses will be reimbursed).