Contingent upon contract award.

Location

Nationwide

Description

TheMedical Support Assistant is responsible for providing on-site health care services for Veterans Health Administration program offices, VA medical centers, veterans integrated service networks and related organizations.

Duties and Responsibilities:

• Oversees full lifecycle of all exams by tracking progress, ensuring quality, and communicating with all stakeholders to ensure a complete examination
• Compiles exam results and ensures completeness based on exam requirements
• Responsible for forwarding complete information and supporting documentation to Medical Review if needed
• Will obtain any missing paperwork for Medical Review.
• Responsible for their accounts and what status they are at in our systems to ensure all aspects are covered. This may entail running and maintaining daily reports as well as in depth knowledge of a client's Statement of Work (SOW).
• Works closely with Medical Review, examinees, employers, and contracted facilities to facilitate the completion of the examination process.
• Demonstrates consistently thorough, professional, and gracious customer service (internal and external).
• Enters determinations into electronic record keeping systems and other system applications based on Medical Review.
• Serve as back-up to department for routine administrative duties, which may include but not limited to documents, process flows, quality assurance, as well as client schedule updates and maintenance.
• Maintenance of spreadsheets and other various forms and documents.
• Other duties as assigned.

Qualifications:

• High School Diploma
• 2 years of customer service or medical office experience
• Proficiency with computer and common office equipment, as well as with MS Office products required.

Preferred Qualifications:

• Bilingual in both the Spanish and English language.
• Associates or higher Degree in a health-related field
• 3 years medical office experience
• Currently holding an Enter-On-Duty (EOD) Suitability Determination
• Experience with Medical Records.
• Experience workingin a medical industry.

Physical Requirements:

• The position will require walking, standing, or sitting for periods of up to or beyond 10 to 12 hours each day
• Under urgent or emergency situations, the incumbent may need to run, sprint, or run up or down stairs
• May require bending, stooping, and lifting to 40+ lbs. as required for patient care and transport
• May require working overtime when necessary
• Must be able to perform duties in an indoor or outdoor environment
• Ability to adapt to sudden changes and flexibility in work requirements to include potential shift changes based on operational needs and/or command priorities.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is: