Electrical Vehicle (EV) Product Support Manager
Winter Garden, FL 
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Posted 6 days ago
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Job Description
Position: Electrical Vehicle (EV) Product Support Manager
Location: Winter Garden, FL
Job Id: 853
# of Openings: 1
Position Description
ABC Companies' nine (9) world-class facilities routinely deliver service excellence and feature the latest diagnostic tools and state-of-the-art fabrication systems designed to cover a comprehensive range of transit bus, motorcoach and RV service and repair. In addition to a full line of diesel and gas commercial vehicle products ranging from vans to luxury buses, ABC is also a leader in fully electric commercial vehicles.
Job Title: Electric Vehicle Regional Product Support Manager (FL)
Reports To: Technical Services Manager
Scope: ABC Companies, a leader in the motorcoach industry, is searching for an Electric Vehicle (EV) Product Support Manager. You would manage and provide technical support, information, and training for ABC customers and employees throughout the United States and Canada. The ideal candidate will be in Florida.
Benefits: The successful candidate will enjoy competitive compensation and group insurance benefits including 401k with company match program; paid vacation/holidays, employee recognition programs, company vehicle and travel expenses.
Essential duties include:
  • Provide technical support, information, and training for customers in assigned region.
  • Travel to new and current customer locations for the purpose of product support and technical training.
  • Serve as a troubleshooter and technical advisor for questions, issues and warranty concerns related to Van Hool, Eberspacher & other ABC products.
  • Investigate, analyze, and report conclusions and recommendations in response to customer questions and concerns related to Van Hool, Eberspacher & other ABC products in a timely manner. Also report any and all customer suggestions and comments.
  • Lead and coordinate regular (annual, quarterly or as required) training for customers within assigned region.
  • Perform mechanical maintenance, repairs, campaigns, and other service work for ABC product offerings as directed.
  • Participate in and successfully complete annual training requirements on all aspects of Van Hool, Eberspacher and other ABC products.
  • Complete customer visits according to the prescribed schedule to provide information, technical support and assistance for new and existing Van Hool, Eberspacher, and ABC customers.
  • Other duties as assigned
Requirements:
  • Formal training or experience, troubleshooting and diagnostics of all major coach systems including HVAC and High Voltage AC and DC electrical systems.
  • Familiarity with electrical drawings, commissioning software, and general EV (Electric Vehicle) architecture.
  • Mechanical background or experience with commercial vehicles and High Voltage systems.
  • Familiarity with Cummins, Detroit, Allison, Eberspacher, Carrier, High Voltage (HV) Inverters.
  • Must have some shop or fleet management experience.
  • Must have proficient time management, communication, and interpersonal skills.
  • If not qualified with a Commercial Driver's License (CDL) at the time of hire will complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement, with in sixty days of employment.
  • Good organizational skills to include the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames and working with customers, vendors, and coach builders.
  • Requires travel on a regular basis.
Education & Experience:
  • Electrical Engineer is desired.
  • High School Diploma or College degree. Preferably in Transportation Industry and Electrical is desirable.
  • Preferred 5 years' experience in the transportation or electric vehicle fields.
  • Electrical and engineering technology experience are required.
  • Field service background is desired.
Physical Demands:
  • Frequently moves equipment, supplies, etc. up to 50 pounds
  • Must be able to remain in a stationary position for long periods of the time
  • Frequently moves about to other locations/offices
This job description is subject to change at any time.
To be hired, all candidates must submit to a pre-employment drug screen.
ABC Bus Companies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ABC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ABC will not tolerate discrimination or harassment based on any of these characteristics.
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It is the policy of ABC to grant equal employment opportunities to all qualified persons, regardless of race, color, creed, national origin or ancestry, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions).

 

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Job Summary
Company
ABC Companies
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
5+ years
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