RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Supervisor, you will manage the Front Office Associate teams; including operations, staff management, performance management and process improvements for assigned location(s). Ensures the team is delivering the highest level of service. This is a full-time position working 8:00am - 4:30pm throughout the week.

ESSENTIAL DUTIES AND RESPONSIBILITES:

(35%) Team Management

• Supports associates ensuring highest level of patient satisfaction
• Ensures comprehensive knowledge of the company's policies and procedures for all associates
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage
• Monitors and approves timecards
• Participates in staff planning and hiring process along with management
• Initiates and participates in associate performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
• Leads regular staff meetings and associate one-on-ones
• Develops and monitors the teams' performance through QA process
• Implements training program for new associates
• Fosters a team environment, ensuring appropriate communication between departments
• Creates and updates center's information manuals as needed

(30%) Registration

• Greets and checks-in of patients scheduled for imaging services; processes payment as needed
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Orders office supplies as needed
• Maintains supply of patient information sheets
• Pushes imaging via electronic interfaces
• Completes confirmation calls and provides preparation instructions to patient
• Faxes reports, billing information, and medical release forms as requested

(30%) Scheduling & Insurance

• Schedules patients and enters orders
• Checks all exams for pre-certification with patient's insurance company
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
• Maintains an up-to-date and accurate pending-scheduling list
• Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Performs other duties as assigned

Required:

• High school diploma or equivalent
• Prior supervisory or leadership experience in an office environment
• Proficient with using computer systems and typing

Preferred:

• Associate's degree
• 4+ years medical office experience in a customer-focused environment
• Bilingual