At Fox Tech, we stand as a beacon of innovation, crafting world-class, large scale digital products that redefine the entertainment experience. We're on the lookout for visionary individuals to join our pioneering team, tasked with shaping the future of streaming products. Now is your chance to be part of creating and delivering extraordinary digital experiences spanning Sports and Entertainment.
As a key member of our team, you'll drive innovation and significantly contribute to our mission of pioneering the next generation of streaming products. Your opportunity to create unparalleled fan experiences for these iconic sports events is here. Our current advanced digital solutions, accessed by millions across web, mobile, and living room devices, signify just the start of our ambitious journey.
ABOUT THE ROLE
The Digital Media Operations Manager will be reporting to the VP of Digital Operations. This role will manage team members and all technical and operational workflows for Fox Sports digital streaming service. This includes enforcing SOP, defining, and refining SOPs, operating live events and monitor the health of the production systems via sophisticated monitoring solutions, be a central point of communication, participate in incidents and triaging, and escalating to other teams if needed to support the Fox Sports digital streaming service. In addition, the Digital Media Manager will manage team schedule, be the go-to-person to report the status of the production environment and manage all incidents to resolution.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Managing team shift rotation schedule to always support sufficient coverage across all shifts
Enforcing team guidelines, process, and policy
Take the role of Lead Incident Manager during issues. This includes communicating to stake holders, assembling the correct resources to mitigate the issue, updating the incidents, and driving the incident to resolution
Update open incident daily and create weekly incident reports
Maintain Performance Statistics Reporting
Training and onboarding new hires, ensuring proper access to all essential tools and documentations
Continual creating and updating of SOP and other documentation
Lead weekly meetings such as incident management and team meetings
Overnight On-Call duties as an escalation point for the team
Constantly looking for improvement in efficiency and effectiveness within team and be the feedback loop to engineering as part of the Continuous Improvement Process
Project manage the onboarding and creating of new operational tools and processes as well as supporting new Fox business and services
Being the SME in Broadcast and Media Streaming
Participate in the Engineering quarterly PI Planning, being the digital operations representative and providing requirements for operations
Communicating major and critical incidents to executive, breaking down the technical details in a manner which the executives can comprehend.
Create and maintain operational and technical diagrams
Become an expert in the monitoring tools used by the Digital Media Operations
Constant monitoring of the backend systems, network, API services, client apps, and the live video streams
Investigate all alerts generated by the monitoring solutions.
Identify all issues in production
Support live events and day-to-day offerings by preparing documentation to guide event readiness and participate in the day of operational coverage
Execute production changes to Digital systems, infrastructure, products, and platforms in support of event and release activities
Act as a point of contact for incident escalation for the Tier 1 Operations team and triage and mitigate as needed
WHAT YOU WILL NEED
Hands-on experience in a production/operational role
Experience in a leadership role (Supervisor or higher)
Experience with the operation and management of cloud-based services, including operational processes, such as incident management life cycle and event management approaches
Strong technical understanding in digital, coding, networking, systems, and/or applications
Strong understanding with modern operations concepts such as Agile and DevOps
Familiarity with security as it applies to operational platforms and processes
Strong understanding in internet technologies, especially streaming and cloud technologies and services, basic network components and how they interoperate, as well as Internet protocols and configurations
Familiarity of orchestration and monitoring of cloud-native services
Ability to work under pressure in a fast-paced environment and make quick decisions and keep a cool head while under pressure
Credibility with partner-stakeholders (business, engineering, product/program etc.) for a strong team and results-oriented delivery
Excellent oral and written communication skills - demonstrated ability to influence technical and non-technical audiences including those at the senior leadership levels
Schedule flexibility is key to support the operational needs of the business; this role may operate on an adjusted schedule including weekends, overnights, early mornings, etc.
NICE TO HAVE, BUT NOT A DEALBREAKER
A Bachelor's degree in Computer Science or other technical degree is awesome, but not required
Equivalent work experience is ideal, and please note: If you have a non-tech degree or some other training, with some serious tech experience, please apply; If you're self-taught, intelligent, and extremely motivated, that works too
Several years of experience/knowledge of the Broadcast and Media Streaming industry
Strong Understanding of Internet delivery-based content delivery at scale, in particular, CDN management and end-user QoS/QoE monitoring
Strong understanding with video technologies such as video encoding/packaging and video/audio quality analysis
NOTE: Fox Behavioral Skills/Competencies: Dependability, Initiative, Teamwork, Personal Integrity, Professionalism; Fox Leadership Skill/Competencies: Sets Clear Goals, Seeks Collaborative Solutions, Delivers Constructive Feedback, Leadership Integrity and Compliance.
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#foxtechWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company's success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.
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