Application Support Analyst

Bring your ideas. Make history
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Application Support Analyst to join our AST- Production Services team. This role is located in and will work a Hybrid schedule (2-3 days per week in-office required). Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements. This role is located in Pittsburgh, PA or Lake Mary, FL.

In this role, you'll make an impact in the following ways:

• Provides application support in complex situations as well as partners with Development teams for coordination of team / project work.
• Monitors real time transactional data from Accounting applications through the Information Delivery architecture for exceptions.
• Lead troubleshooting during production.
• Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team.
• Leverage existing products/functionality and promote reuse.
• Work alongside other engineers on the team to elevate technology and consistently apply best practices.

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred8 - 10 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.
• Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to.
• Collaborate cross-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions.
• Utilize local meetups to gain and share knowledge.
• Experience in Tech SLA management and Prod critical issues monitoring, escalation, and resolution.
• Exposure in ServiceNow Portal and change management procedures.
• Exposure on SOA / API based S/W development using Java, Spring Boot and REST.
• Exposure on Container based development and deployment in Linux platforms.
• Exposure in Kafka messaging system.
• Preferred knowledge on Python.Preferred knowledge on Oracle systems.
• Preferred knowledge on Mutual Funds domain & any Fund Accounting Platforms.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.