Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Collaborate with cross functional teams on strategic business projects Process and update data in automated systems; may generate and analyze reports Provide support to assigned department; may work on small projects or portions of larger projects Support business strategy and initiatives within the business unit and/or across the organization Assist and collaborate with

Remediation planning, coordination and reporting for audit, investor relations, and regulatory matters. Ensure the effective identification, mitigation and management of information security risks arising from business activities. In addition, provide guidance and advice to senior management on the status of their control environment related to standards compliance, risk

Remediation planning, coordination and reporting for audit, investor relations, and regulatory matters. Ensure the effective identification, mitigation and management of information security risks arising from business activities. In addition, provide guidance and advice to senior management on the status of their control environment related to standards compliance, risk

Remediation planning, coordination and reporting for audit, investor relations, and regulatory matters. Ensure the effective identification, mitigation and management of information security risks arising from business activities. In addition, provide guidance and advice to senior management on the status of their control environment related to standards compliance, risk

Conduct/lead efforts to implement and sustain an effective risk based security controls testing program. Support security control attestation efforts and the execution of program and regulatory reviews to ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures. Execute and maintain the Security Control Program framewor

Conduct/lead efforts to implement and sustain an effective risk based security controls testing program. Support security control attestation efforts and the execution of program and regulatory reviews to ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures. Execute and maintain the Security Control Program framewor

Conduct/lead efforts to implement and sustain an effective risk based security controls testing program. Support security control attestation efforts and the execution of program and regulatory reviews to ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures. Execute and maintain the Security Control Program framewor

Conduct/lead efforts to implement and sustain an effective risk based security controls testing program. Support security control attestation efforts and the execution of program and regulatory reviews to ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures. Execute and maintain the Security Control Program framewor

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Interpret results of analysis; present recommendations, including alternatives and implications Collaborate with other business units to analyze and improve processing procedures and resolve problems Analyze changes in policies, proc

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Interpret results of analysis; present recommendations, including alternatives and implications Collaborate with other business units to analyze and improve processing procedures and resolve problems Analyze changes in policies, proc

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Interpret results of analysis; present recommendations, including alternatives and implications Collaborate with other business units to analyze and improve processing procedures and resolve problems Analyze changes in policies, proc

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Interpret results of analysis; present recommendations, including alternatives and implications Collaborate with other business units to analyze and improve processing procedures and resolve problems Analyze changes in policies, proc

Lead multiple aspects of the Internal Controls over Financial Reporting (ICFR) governance program Lead multi disciplinary control initiatives to evaluate controls and ultimately transform any control gaps into mature control environments Lead the evaluationof the operational performance of existing controls and devise remediation strategies that align control performance

Lead multiple aspects of the Internal Controls over Financial Reporting (ICFR) governance program Lead multi disciplinary control initiatives to evaluate controls and ultimately transform any control gaps into mature control environments Lead the evaluationof the operational performance of existing controls and devise remediation strategies that align control performance