Required to obtain and maintain a US government clearance. Assist in resolving high level escalations as required. Conduct quality assurance checks for calls and trouble tickets. Handle customer requests, both technical and non technical, professionally and accurately. Manage department metrics and complete weekly reports. Conduct weekly one on ones with NetOps Technician

Remotely troubleshoot data network and mobility issues remotely via the phone and Go to meet with Granite customers and field technicians. Professionally and accurately handle customer requests including technical and non technical inquiries. Answer routine questions regarding service installation, product features, outages, and component level problems. Follow up with cu