Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Lead the group of mainframe system programmers, serving as a knowledgeable subject matter advisor and collaborator in their duties to o Perform overall environment administration. o Design, manage, and maintain the data mirroring solution to ensure disaster recoverability and compliance with established RTO and RPO. o Install, configure, and maintain z/OS operating system

Ensures effective management of projects from inception through implementation Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules Works with the business group to determine and understand business requirements Manages projects from concept through the planning, analysis, design, testing, implem

Effective skill in the use of PCs and related software packages Ability to synthesize results of analyses, develop and make recommendations and presents results to solve unique and complex problems Desired Qualification(s) Advanced knowledge of NCUA regulations that govern the activities, products and services of the business unit Advanced knowledge of Navy Federal's func

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Contribute toward the planning and execution of special ad hoc advisory projects to assist our audit stakeholders in enhancing their processes. Identify and assess risks to develop and execute a risk based audit work program Occasional

Engage in organizational effectiveness efforts by consulting on human capital solutions for business challenges Develop, iterate and execute proactive short term and long term human capital strategies with designated client groups one which is connected to company, business and HR team objectives Operate in a key role on the leadership teams of client organizations, worki

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Contribute toward the planning and execution of special ad hoc advisory projects to assist our audit stakeholders in enhancing their processes. Identify and assess risks to develop and execute a risk based audit work program Occasional

Coordinate dependencies with other POs and work across teams to define and implement improvement stories that will increase the velocity and quality Work with other POs and leadership to help shape the product vision and enumerate high level priorities Act as liaison between stakeholders and the team Drive product delivery through keen understanding of the customer, missi

In partnership with executive leadership, set high level technical direction for team Collaborate and build relationships with executive leadership, product owners, organizational partners and the team for both team and overall business success. Develop roadmaps for cloud native product enhancements Proactively identify opportunities for evolving cloud services across the

Hands on automation skills designing, building, and troubleshooting CI/CD pipelines and Infrastructure as Code of enterprise applications Build and support highly available CICD tools for pipelines and related integrations Design, build, and implement reusable YAML pipelines in Azure DevOps while adhering to best practices Perform analysis of DevOps practices, identify ga

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

In partnership with executive leadership, set high level technical direction for team Collaborate and build relationships with executive leadership, product owners, organizational partners and the team for both team and overall business success. Develop roadmaps for cloud native product enhancements Proactively identify opportunities for evolving cloud services across the

Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical solutions Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain custom code business solutions that align with business initiatives and corporate strategies Facilitate

Assist with managing and leading business intelligence development, including requirements gathering, design, production implementation and maintenance Oversee project management of multiple reporting, dashboard development, ad hoc analysis and data initiatives Assist with optimizing business operation performance by analyzing current and forecasting future performance to